Skip to content Skip to footer
Money Code Lab
+234 913 693 0182
logo
basket
no items here yet.
Close

Support and Contact

We're here to help students, parents, guardians, and educators get the most out of Money Code Lab. Reach out to us using the details below and we will do our best to assist you promptly.

General Support

Email: [email protected]

Response time: We aim to respond within 1 to 2 business days, Monday through Friday.

What to Include in Your Message

  • Your account email address (or your child's account email, if you are a parent or guardian).
  • A clear description of the issue or question.
  • Screenshots, if relevant (e.g., billing errors or technical issues).

Common Topics We Can Help With

  • Account setup and login issues.
  • Billing, payments, and refund requests.
  • Reporting inappropriate content or behaviour.
  • Technical issues with lessons or games.
  • Partnership and school or educator enquiries.

Child Safety Reports

If you need to report a safety concern involving a child on our platform, please email [email protected] with "URGENT — Safety" in the subject line. We treat all child safety reports as an immediate priority and will respond as quickly as possible.

Auto-Reply Confirmation

When you contact us, you will receive an automatic confirmation email. Here is what that looks like:

Subject: We've received your message — Money Code Lab Support

Hi [User Name],

Thank you for reaching out to Money Code Lab. We've received your message regarding: "[Brief Summary of Issue]" and our team will be in touch within 1 to 2 business days, Monday through Friday.

While you wait, these resources may help:

If you have additional details or screenshots to share, simply reply to this email without changing the subject line.

Warm regards,
The Money Code Lab Team
www.moneycodelab.com
Lagos, Nigeria